Expert insights on IT Financial and IT Service Management Solutions & Strategies

Gerd Schaarschmidt

Gerd has been involved in IT service management for many years in a wide variety of roles. He learned the business "from the bottom up" - including in the service desk. For more than 20 years, he advised IT departments on the path to successful ITSM processes and led the implementation of ITSM tools in numerous projects. Today, Gerd is responsible for designing standard solutions for IT and enterprise service management based on the Serviceware platform.