Why Technology Business Management (TBM) and Why Now?

Why is TBM rising up the ranks of importance for IT leaders and why is it so crucial for organizations now?

Emotional Recognition Software: A Powerful Tool for Call Centers

Enhance customer service with emotional recognition software. Discover how voice analysis and emotion detection can improve customer…

What does a knowledge manager do?

Explore the essential traits and duties of a knowledge manager and understand their effective methods in instituting knowledge management…

5 Steps to Deploying a Knowledge Management Solution

Learn how to find the right knowledge management software, successfully roll out the system, and expand it across your entire enterprise.

How social media platforms transform knowledge management in businesses

Explore how social media platforms facilitate seamless communication and collaboration, making knowledge easily shareable and accessible.

The anti-silo philosophy - How do you avoid knowledge silos?

Learn how to establish successful formal knowledge transfer in your organization.

Formal versus informal knowledge transfer – there’s no substitute for structure

The ten steps to implement formal knowledge transfer and create a structured and accessible knowledge base.

Preserving expertise: Knowledge retention and transfer when employees leave

Discover the high costs and risks associated with knowledge loss in organizations and how to effectively transfer knowledge.

Top 5 ITFM and TBM trends shaping 2024

Find out what enables stakeholders to make fast, data-driven decisions based on a better understanding of their total IT costs.

Does AI help or hinder IT Financial Management?

We discuss the three main use cases for AI in IT financial management.

Why ESG and IT Finance go hand in hand

Companies looking to boost their ESG credentials should harness the power of their IT Finance function.

IT Finances: Turn data insights into actionable strategies

Could good old-fashioned personal accountability be the key to executing better on data? Find out more.

Why cloud solutions are more sustainable choices for investment

Read more about how cloud or SaaS solutions are taking companies a big step forward in their digital transformation and the opportunities…

Quick Rundown of Technology Business Management (TBM) Fundamentals

TBM is a methodology for businesses to manage their IT as if it were their own business, focusing on value delivered rather than solely…

9 Things to Look for in a Technology Business Management (TBM) Partner

To ensure your journey towards operational excellence is smooth, it's vital to carefully assess potential TBM partners based on some…

The CIO and CFO’s Drive to Unlock Business Value from Digital Investments

How CIOs and CFOs can optimise their investments in IT and deliver value back to their businesses.

Multidimensional databases: ROLAP, MOLAP and column-oriented databases

Read about the differences between these databases and find out which system is preferred.

Artificial Intelligence in Self-Service

How to take customer service to the next level with conversational AI.

Using a CMDB to succeed: Here's what companies should keep in mind

A Configuration Management Database provides you with a 360-degree view of all components of your IT infrastructure. What are the key…

IT Change Management according to ITIL

Roles and responsibilities in the ITSM change management process, goals, the 7 Rs, and differences between ITIL v3 and v4 – to keep you on…

Dashboarding, reporting and analytics with Microsoft Power BI

Get to know how Microsoft Power BI fits into the analytics landscape and why it's worth adding Serviceware Performance AL.

The Four Major Areas of Operability

How could we improve the quality of our execution and provide our customers with an outstanding experience, whilst freeing up budget to…

ITSM ordering processes: 4 steps to save you time and money

Industry 5.0: why manufacturers need accurate cost data

Digital investments alone are not enough to meet the next normal’s needs. Thriving in the next normal will require strategic decision making…

Leverage cost–utility analysis for effective project scoring

The impact of knowledge management and AI on digital customer service

Learn how knowledge management paired with AI algorithms can boost modern customer service.

Messaging is the next step in multichannel customer service

Explore the untapped potential that lies within modern messaging apps, offering exciting possibilities for customer service enhancement.

The difference between B2C and B2B customer service management

What approach should you take for B2B and/or B2C and what does it means for your customer service management?

How does the customer journey impact customer loyalty?

Especially in the digital age – where everything is a service – it is important to know what to look out for, if you want the customer…

The End of Centralized IT?

IT Leaders are under more intense pressure than ever before to perform and deliver for their businesses. Is a centralized or decentralized…