Serviceware Blog

André Jung

During more than 30 years in the IT industry, André Jung has gained a wide range of experience in working with people – in management positions, in sales and in professional services. He was responsible for customer service management for Orange Business Services in Germany, Austria and Eastern Europe for over two decades. Today, he enjoys sharing his expertise, thoughts and viewpoints on the subject of IT service management and ITSM tools in specialist articles and videos – when he's not on the road as a motorcycle safety trainer or orchestral musician.