Use TBM to drive digital transformation and maximize transparency in IT investments

Over the last few years, CIOs have taken center stage, with their advice and expertise steering companies’ digital transformation journeys. The pandemic pushed technology and IT to the forefront of business operations, making the CIO indispensable. Almost three-quarters (74%) of CIOs agree that their role was elevated because of the pandemic.

Now that companies have adapted to the pandemic’s acceleration of digitalization, settling into new business models and ways of working, organizations have moved into a governance phase. Operational excellence is now the priority for IT leaders as they work to ensure that digital investments made throughout the pandemic deliver on expected business outcomes for the future.

What is the CIO’s secret to stardom?

Transparency has CIOs soaring to the top by enabling them to gain buy-in from the board and the rest of the leadership team when sharing their vision and proposing business changes. This gives the CIO a clear line of authority and the agility needed to drive a direct steering model supported by accurate understandings of cost, value and optimization potential.

Investment decisions made on this foundation deliver substantial returns for the business. With this reputation, they are given increasing latitude and authority, enabling them to shift costs and save in a way that best matches their goals for the company.

How do CIOs maximize transparency?

The business landscape is rapidly changing and the CIO needs to be able to adapt quickly to ensure that shifting consumer demands are being met. Technology Business Management (TBM) solutions are key to this formula – they provide CIOs and businesses with the transparency needed to push forward accurate and growth-promoting decision-making.

With rising costs and fewer resources, businesses are reviewing IT investments and looking for opportunities to lower their IT spend without impacting client experience. TBM is a discipline that helps to improve business outcomes by giving organizations a consistent way to translate technology investments to business value. This enables CIOs and CFOs to make a data-driven assessment of the value created by IT services and investments. Using this information, the CIO can invest in the right technologies that will support emerging businesses needs and protect the company’s competitive advantage.

The biggest CIO challenge: innovation versus efficiency

While IT undoubtedly drives innovation, which in turn promotes growth and uncovers business opportunities, it is also a significant investment during a time when businesses and their CIOs are facing mounting cost pressures. This is where TBM’s investment insights can lend a helping hand.

However, there are also other IT investment opportunities that a leading CIO should consider. CIOs must balance their own creative fulfilment with appeasing their fan base. The successful CIO must find the right balance between innovation and ensuring its bottom line.

This balance is achieved by seeking out technologies that promote innovation and cost savings. For example, cloud, if used effectively, fills this purpose. Although many financial institutions already use cloud-based software for processes like CRM, HR and financial accounting, the opportunity for cloud within core activities, such as consumer payments, credit scoring, statements and billing is endless and underutilized.

However, it is expected that there will be a significant increase in the number of organizations adopting cloud to promote innovation, with global spending on public cloud services expected to come close to $500 billion this year alone.

Unleashing the power of the CIO

Now more than ever, CIOs have responsibility and accountability to their organizations. As their businesses undergo digitalization, corporate leaders are realizing the tremendous asset that technology expertise has become. IT is no longer solely seen within the capacity of maintenance and support, but rather for the value-adding engine it has become.

At the same time, tech spend often takes up a significant portion of a company’s expenditure despite leaders having minimal visibility over how their IT links to business strategy and return on investment. The CIO, however, is using TBM solutions to peer into this figurative black box, allowing them to better manage the costs, quality and value of tech services utilized across the organization. They then combine their own expertise with TBM insights to promote the business’s future success.



Written by Serviceware

Sharing expertise on excellent Enterprise Service Management.

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