A Configuration Management Database provides you with a 360-degree view of all components of your IT infrastructure. What are the key success factors following the introduction of a CMDB? How do companies benefit from the many possibilities in database and configuration management? What is important for the future? André Jung takes a look at the status quo regarding CMDB.
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A configuration management database, or CMDB in short, is a central database that contains information on all relevant hardware and software components of a company's IT infrastructure. The database allows the IT service to access and manage configuration items (CI). This configuration management refers to items such as servers, computers, telephones, network connections and other network components. A CMDB puts these components in relation to each other and thus shows how interrelationships and dependencies are structured. The CMDB is often referred to as the central element of IT service management and, as a database for configuration management, is an important component of the best practices of the IT Infrastructure Library (ITIL).
A CMDB permanently exchanges data with other systems and thus obtains information, for example, on the status of various assets. That way, the database can show connections between the individual components. This overarching asset management makes it possible for a CMDB to capture status changes of specific components (e.g., in case of outages, disruptions, or replacements) and analyze in real time the impact on all assets affected by them.
The use of a CMDB has been standard in modern IT departments for years. Today, no one questions that the CMDB is an important element in asset management. In most companies, the introduction of the systems has cost quite a bit of effort, time and resources. But once the appropriate model has been found and established, the CMDB becomes the cornerstone for customer services, for stable, high-performance and available IT systems and applications, and for a cleanly documented and transparently controllable IT infrastructure.
The key to success is the appropriate design of the CMDB model. The relationships of the objects in the CMDB in the context of the service portfolio, their criticality and their dependencies should be the focus. The regular inventory of all elements in the internal IT infrastructure via discovery functions and the template-based integration of external infrastructures enable a realistic image.
Implementing a CMDB in the form of a database management system offers companies a number of benefits. These include, for example:
In addition to the IT department, the entire company benefits from the improved processes. However, the requirements for such a system are constantly becoming more complex. So what exactly does a modern CMDB solution need to look like in order to address current topics and issues?
One development that is steadily influencing the overall strategic direction of digital transformation, service architecture, and thus inevitably IT management systems including the CMS, is the question of the security, protection, and integrity of all data, information, and services used in the enterprise. The following aspects are particularly relevant:
The effort to answer these important questions using established management systems - including the traditional CMDB - is enormous today. One way to find answers is to evolve the CMDB into a prediction platform that not only serves the status quo, but also supports modeling of future architectures and migration paths while generating risk predictions for alternative courses of action.
Image: The CMDB as the core of a strategic data & analytics framework for ITSM
The goal of a platform for data-driven decisions presents IT with the classic task of extracting information from data and generating knowledge and insights from information. The pillars on this path are the mapping of the essential data sources in a meaningful context to the processes, the IT services and to the business services. The view covers all levels of the infrastructure – from the firmware of the network switches to the server platforms to the APIs of the cloud services, their configuration, performance and degree of utilization.
The aim is to create a new, abstract, but reproducible and verifiable level of knowledge. A goal that, on the one hand, requires the already mature and always up-to-date CMDB, and, on the other hand, can be achieved with the help of an AI-supported expert system. This requirement should not be underestimated, especially because success cannot be achieved with technical changes alone.
The change in database management systems brings up new questions for those responsible in IT:
Two drivers in particular come to the fore here: IT financial management and security management. On the support process side, sustainable increases in quality and efficiency can be demonstrated, but cost reductions cannot be clearly identified. Today, cost pressure is driving many innovations and demands transparent service costs both for the provision of internal services and for the increasingly used external infrastructure services. At the top of the list are the various cloud services for applications, infrastructure and IT security services.
Last but not least, a data-driven culture should be established in the company, fostered for example by a new leadership position: The Chief Data Officer (CDO). This provides an environment in which all stakeholders contribute to the overall picture and work together to master the transition from a technology-centric to a data-driven strategy.
The new role of the CMDB expands the typical user group. Whereas up to now it has been people like service desk agents, change and release managers, problem managers, process owners, auditors, etc. who work in and with the support processes, it will soon include colleagues who are responsible for business services and their further development.
These include:
These groups can leverage the enhanced CMS for a business strategy informed by data & analytics.
Serviceware experts help you take your IT services to the next level with the help of a modern CMDB to optimize enterprise-wide operations.